privacy policy

Bluesinq Automations Private Limited (alternatively referred to herein as "Bluesinq", "we", “our” or "us") are committed to protecting your privacy on We recognize that the trust placed in us by you requires comprehensive and responsible privacy protections, and we are therefore committed to providing you with a positive, easy, and secure online experience.

We recognize the need to maintain the confidentiality of information that you reasonably expect to remain private. You expect, deserve and receive nothing less than our fullest commitment to your privacy. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it be an individual or the security interests of the entire nation. If and when we are asked to help, we do so strictly within the law and under the most stringent conditions.

This Bluesinq Privacy Policy (referred to herein as "Privacy Policy” or "Policy") addresses the privacy of customers and web visitors domestically and overseas. Where applicable, Bluesinq will comply with laws that contain requirements that differ from this Policy. In certain jurisdictions, Bluesinq shall adopt a separate privacy policy to reflect the requirements of applicable local laws.

Our Privacy Policy explained:

1. What information is collected?

Any information you enter during the submission of forms or an order on any of Bluesinq's website or an action on Bluesinq's mobile application may be collected and stored in our database. In order to better define the type of information that is collected, we have identified and grouped it into three categories:

  • Personal information
  • General non-specific and demographic information
  • Customer proprietary network information.
Personal Information

We collect your personal information including information you give us, information collected as a result of your relationship with us and information we may obtain from other sources. Personal information, as defined by this Privacy Policy, is any information that can be used to identify you personally, such as name, address, telephone number, email address, and other information required to provide a service, deliver a product, or provide customer support.

General Non-Specific and Demographic

Information Any non-personal information either entered by you or recorded as part of the transaction process is considered to be general non-specific and demographic information. This is information that does not contain personal information, and may include experience with Bluesinq’s products such as the type and quantities of products purchased, your web browser and operating system types, the identity of the web page from which your browser entered our website, and any other demographic information such as title, educational and employment background, professional interests, which does not specifically identify any one individual. Such information is typically collected by the use of cookies, web logs, and web beacons.

We may collect web usage information, such as the web pages you visit on our websites, your Internet Protocol (IP) address, behavior (i.e. the pages you view, the links you click, the amount of time you spend on such web pages, and whether you re-visit our websites or web pages and other actions you take in connection with Bluesinq’s website) and product information. Such information may be tracked by recording the Uniform Resource Locator (URL), as well as your computer's IP address.

Customer Proprietary Network Information

Should we provide telecommunications services to you, we may collect and maintain certain customer proprietary network information ("CPNI"). Your CPNI might include the types of telecommunications services you receive, usage information, user IDs and passwords, billing and transaction information.

Product Specific Information Collected

The evolution of Bluesinq supported products will necessitate the collection of more information. Each product will require specific information to be collected in support of the product features and in order to continue to provide you with the best experience possible. Each Bluesinq product will collect some or all of the following:

  • Information provided by you during the setup or installation process
  • Sound and image recognition, including but not limited to voice, noise and face
  • Environmental data, including but not limited to temperature, ambient light, humidity, CO2 levels, precipitation, moisture, noise decibels and motion from the product sensors
  • Your preferred product and app settings, including but not limited to room and product temperature, scheduling, alerts and notifications
  • Utilities usage data
  • Technical information from the product
  • Audio and video signals and data

Information provided by you during the setup or installation process: When you install a Bluesinq product you may be asked your product name and its location within the premises, to better help you identify the product when accessing it through a remote device. Additionally, you will need to provide your SSID (Wi-Fi network name) and password so that the products can connect to the Internet.

Sound and Image: Some product may contain sensors and software that is capable of detecting voice commands, detecting different sounds, like glass breaking or smoke/fire alarms, as well as recognizing certain facial features. The features will be used to allow our products to interact with other products or provide a better user experience.

Environmental data: Sensors are built into Bluesinq products that allow us to collect data such as temperature, ambient light, humidity, CO2 levels, precipitation, moisture, noise decibels and motion from the product. By collecting this data, Bluesinq products can take actions like turning on lights if motion is detected.

Your preferred product and app settings: By collecting this information, Bluesinq can better understand customer usage of features and improve the overall customer experience.

Utilities usage data: In an effort to help you conserve energy, Bluesinq products may collect information including duration of device usage, water consumption, utilization of power saving modes, and moisture levels so that we can provide you the relevant data to better help you conserve resources.

Technical information from the product: Bluesinq strives to improve upon your experience. By collecting technical information we are better able to troubleshoot problems. Some of the information we gather is model and serial number, software version, and technical information such as signal strength, sensor status, and remaining battery life.

Audio and video signals and data: Some Bluesinq products provide you with the ability to record or stream audio and video. Depending upon your personal configuration and settings, Bluesinq may capture the audio and video recordings from the products in order to email clips or sections of this data in support of motion detection or other notification events. Furthermore, if you have enabled cloud recording, we will collect and store the audio and video data from your device for the applicable period supported by your product.

2. What do we use the information for?

In order to provide you with the best online experience possible, we collect both your personal and non-personal information to give us a better understanding of the demographic and geographic profile. The information we collect is reviewed closely to assist us in determining the most popular products of interest to you, update you on new services and benefits, to personalize our website for you and to better design our products and site(s) to suit your needs.

By tracking your IP address through our site, we can better understand the types of products and services and information that are relevant to you, and may from time to time use this information to provide you with information or promotions that match your various geographical and demographic dynamics.

From time to time, we may send surveys to you via email or online through our websites in order to solicit feedback on improvements we should make to our products and services and/or websites. These surveys are completed on a voluntary basis and personal and general information are not required. Refusal to complete the survey or poll will not result in any penalization of the customer(s) standings with our organization. Should you not wish to receive notification of subsequent surveys or polls, you can click the link supplied at the bottom of every promotional email we send you to request that you not receive such notifications in the future.

We may also run contests and/or sweepstakes at different times. By entering the sweepstakes you agree to disclose your personal information for our use in future marketing campaigns. Your consent for our use of your information may be a condition of your participation and eligibility for any such contest or sweepstakes.

In some cases we may combine web usage information related to your access to our websites with personal information. We use the combined information to provide our customers and web visitors with a better online experience by providing customized features, services, and advertising. Once combined, the resulting data is protected as personal information as described in this Policy.

We may occasionally provide you with the ability to create personal profile areas and view protected content. Your personal and/or other information may be required for such purposes.

Additional ways in which we may use your personal and other information include: exchanging information for purposes of accepting customer feedback and providing support, allowing you to forward information to another individual such as a friend or co-worker, and meeting contractual obligations. We will send your friend a one-time email inviting them to visit the site. Bluesinq stores this information and is only used for the sole purpose of sending this one-time email or tracking the success of our referral program. Your friend may contact us at the contact information listed below to request that we remove this information from our database. Should you contact us via the “Contact Us” page on our site, or via email, telephone or written correspondence, we may keep your comments on file for future use in our contact database.

3. How do we share your Information?

Your personal information will not be sold, traded, or rented to third-parties unless you grant us permission to do so and except as otherwise stated in this Policy.

We may share your personal information within Bluesinq for purposes of data processing or storage. We may also provide personal information to trusted partners who are acting on behalf of or with Bluesinq under confidentiality agreements. These companies may use your personal information to help Bluesinq communicate with you about offers from Bluesinq and our marketing partners. However, these companies do not have any independent right to share your information.

When we use third parties to assist us in processing your personal information, we require that these parties agree to process such information strictly in accordance with our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. Bluesinq does not assume any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy.

Some products within the Bluesinq environment communicate with one another. These products will share information to help provide you with the best experience possible. For example, you may setup an event that directs a motion sensor in your garage to turn on a light connected to a smart plug in your house when motion is detected.

We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information if required by law or regulation. We also may use your personal information to establish or exercise our legal rights or defend against legal claims.

We may share personal information and any other additional information available to us in order to investigate, prevent, or take actions regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person including Bluesinq employees, violations of any Bluesinq's terms of use, or as otherwise required by law or regulation.

We are committed to respecting and protecting your CPNI. Except as may be required by law or authorized by you, we do not sell, trade, or share your CPNI - including your calling records with anyone outside of Bluesinq or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf.

Generally, we may use your CPNI in the provision of services you purchase, including billing and collections for those services. Additionally, we are permitted to use or disclose CPNI to offer telecommunications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as in response to a court order or subpoena, or to investigate fraud and prevent the unlawful use of our network and services. We may additionally use CPNI to protect other customers.

We will ask you for your opt-in consent to share your personal information with a third party for any purpose not described above or as otherwise required by applicable law or regulation. Circumstances may arise where, whether for strategic or other business reasons, Bluesinq decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Bluesinq's practice to seek appropriate protection for information in these types of transactions. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. Your Choice

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your Bluesinq account. Bluesinq will not share or use your personal information provided to or received by us online in ways contrary to this Policy without informing you first and offering you a choice. You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails. If you don’t want to be on our mailing list, you can opt out anytime by logging into your Bluesinq account to update the preference of My Profile. Should we ever desire to share your information with third parties that are not acting on our behalf and governed by our Privacy Policy, we will first obtain your permission.

5. How do we use automatic data collection tools?

Bluesinq or a third party acting on our behalf may use cookies to tailor and improve the content we deliver to our web visitors, to improve our websites by assessing which areas, features, and products are most popular, and to personalize our websites and make recommendations based on information, including product choices, a particular visitor has previously provided. We may also use cookies to store user preferences, complete online order activity, and keep track of transactions.

You can configure your web browser to alert you when a website is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You may stop or restrict the placement of cookies on your computer, including third party cookies, or delete cookies previously accepted, by adjusting your web browser preferences. Some web pages may not work correctly if you have cookies disabled. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

Web Beacons

Web beacons (also known as "clear gifs" or "one-pixel gifs") are small graphic images on a web page or in an email that allow us to monitor the activity on our websites or to make cookies more effective. Bluesinq or a third party acting on our behalf may use web beacons in certain of our web pages and emails to gauge the effectiveness of our marketing efforts and email correspondence. We do not tie the information gathered by these web beacons to our customers’ personal information.

6. How do we keep your personal information Secure?

We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. When you are ordering services via our website, we use the Internet encryption protocol Secure Sockets Layer (SSL) to protect the security of your personal information. The SSL protocol is also implemented for (i) guarding your account information, and (ii) securing all logs of settings and online services of your device(s). Bluesinq will continue to revise its policies and implement additional security features as new technologies become available. However, no system or service can provide an absolute assurance of security, especially services that rely to some extent on the Internet. Therefore, by using our services and website(s), you acknowledge the risk that third parties may gain unauthorized access to your information. If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.

You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the password's safety and confidentiality.

7. Accuracy & Access

Bluesinq endeavors to maintain the accuracy of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it or by contacting us here. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to third party web sites on the site are provided solely as a convenience to you. Use of these links by you will cause you to leave the Bluesinq site. Bluesinq has not reviewed these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. If you are asked to provide information on these sites or in connection with services provided by these sites, we strongly encourage you to carefully review their privacy policies before sharing any information. Bluesinq neither endorses nor makes any representations about any third party sites, or any information, software or other products or materials found therein, or any results that may be obtained from using such third party site. Your access of any third party sites is at your own risk.

Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Facebook Connect or Open ID

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

8. Effective Date and Policy Updates

This Privacy Policy is made effective as of Jan. 20, 2018 and supersedes and replaces all previously posted privacy policies. Bluesinq reserves the right to update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy prior to the change becoming effective.

9. Our Company-wide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to all Bluesinq employees and strictly enforce privacy safeguards within the company. We would be happy to address any concerns you may have about our privacy practices and policies. If you have any questions or concerns about Bluesinq’s Privacy Policy or data processing please Contact Us.